Consultation
The examination every heat case starts with.
120 AED
- Triage and examination on arrival
- Examination by a licensed veterinarian
- A plain account of what we found
- Anything further quoted before it begins
From May to October this is one of Dubai's most urgent emergencies. This page is written to be read fast: what it looks like, what to do on the way to us, and what to stop doing immediately.
Heat stroke in dogs in Dubai is not the same illness it is in London or Toronto. Here it has a season — roughly May to October. A dog cools himself almost entirely by panting, which is evaporation. When the air is close to body heat and heavy with humidity, evaporation stops working.
The window that follows is shorter than most owners expect. Once an animal crosses from overheated into heat stroke, the kidneys, the gut lining and the clotting system take damage while he is still on his feet. So the advice here is blunt: get him out of the heat, cool him where he is, and call us now rather than after. The line is answered 24/7. Our emergency service page explains how we handle these cases.
Cooling you can start in a car park. What we add is emergency bloodwork read in our own laboratory rather than sent to an outside one, because an animal can walk in bright and deteriorate hours later.
Between May and October the risk climbs with the heat — it is seasonal, not bad luck.
The minutes spent getting to us are minutes his temperature keeps climbing. Cooling begun where he collapsed is worth more than cooling begun at our door.
Our in-house laboratory shows what the heat did to the kidneys and the clotting system — the part of heat stroke you cannot see from the outside.
The emergency line is answered 24/7 — call before you set off so we can tell you what we can do and when.
Reviews from our public Google profile — not written by us.
I highly recommend this veterinary clinic! They truly care about pets as if they were their own babies. Every time my cats have been sick, the team has always followed up to check on their recovery & see if they needed anything else. That level of care & compassion means so much to me 🤍
I had a wonderful experience at Petbook Veterinary Clinic in Al Quoz with my 9-month-old male Turkish Angora cat, Meiko. A special thank you to Dr. Emad and Miss Charrie for their excellent care, kindness, patience, and professionalism.
I had all three of my cats vaccinated at this clinic, and I couldn't be happier with the service. The veterinarians and staff were very professional, gentle, and caring with my cats, making the entire experience smooth and stress-free.
Consultation
AED 120 — standard consultation
The examination is our standard consultation at AED 120. The emergency line is answered 24/7 — call and we will tell you when we can see him. What comes after the examination depends entirely on what the heat has done — fluids, oxygen, bloodwork or a night of monitoring — so we quote that before we start and never begin treatment you have not agreed to. The consultation figure is published here so you do not discover it at reception. Everything else the clinic publishes is on our vet prices page.
The examination every heat case starts with.
120 AED
Priced to the case, because no two heat cases need the same thing.
Quote on WhatsApp
Everything below you can begin while somebody calls us. If two of you are there, one cools and one drives.
End the walk, the game or the drive where it stands — shade or air conditioning, whichever is nearest. Carrying on to get home costs time you cannot get back.
Call us before you set off — we will tell you on the phone how to cool him safely for his condition, and what to avoid.
Tell us what happened, how long he was in the heat and what he is doing now. We will say what to keep doing on the way in.
Ask us on the phone what he should or should not be given.
Drive straight to us with the air conditioning on, and do not delay because he looks calmer — looking better arrives long before being better.
The kidneys, the gut lining and the clotting system take their damage in the hours after the temperature comes down. That is what the bloodwork is for.
Flat faces, heavy coats and small bodies — the three shapes we watch most closely between May and October.
The mistakes below are made in good faith, and they work against the animal. None of them come from carelessness — they come from advice that sounds right. Getting him out of the heat and to us quickly matters more than any of them.
Much of what is written about heat stroke assumes a mild climate that does not describe six months of the year here.
Asphalt holds the day's heat well into the night, and a small dog walks inside that rising column. A car park at nine can still be the hottest place of his day.
Panting is evaporation, and evaporation fails in wet air. A humid coastal August afternoon is more dangerous than a hotter, drier day inland.
French bulldogs, pugs, Shih Tzus and Persian cats fill Dubai apartments, and their airways cannot move enough air to shed heat. They overheat where another dog walks through.
A tripped breaker or a failed unit in a closed apartment, with the family at work, turns a safe room into a dangerous one faster than anyone expects.
The sea reaches bath temperature in late summer, so the swim cools nothing, and a wet double coat in humid air holds heat rather than releasing it.
Every minute in traffic is a minute of treatment delayed. Know which clinic you would drive to before the day you need it — we are on Sheikh Zayed Road, Al Quoz 3.
The risk is not spread evenly. The four groups below carry the highest risk, and if yours is one of them your margin is smaller.
That is worth knowing in April rather than August: the useful response is walking before sunrise instead of after work.
Panting after exercise settles in the cool within a few minutes. The signs below are not that, and any one of them is reason enough to be in a car.
The first sign is panting that has changed character — louder, faster and more frantic than the panting you know, and it does not settle when the animal lies down somewhere cool. Alongside it you may see thick ropey drool, gums that have gone brick red, restlessness, and a dog who wants to stop when he normally would not. Those are the early signs, and they are the ones worth acting on, because the later ones — stumbling, vomiting, collapse — mean damage is already being done. If you are looking at the early list and wondering whether it counts, get him into the cool and call us. We would far rather answer a call about a dog who turns out to be fine.
Improvised cooling is where most of the harm happens. Ice and ice-cold water close the blood vessels at the skin surface and slow the heat leaving the body, which is the opposite of what you want. Other home cooling attempts either delay the drive or trap heat. Get him out of the heat and call us — we will tell you what suits his state. The last mistake is not a physical one: waiting to see whether he improves. Looking better comes long before being better.
We examine him, then decide what his case needs. That may include bloodwork in our in-house laboratory to see what the heat has done to the kidneys, the liver and the clotting system, intravenous fluids, oxygen support or a period of monitoring — heat stroke has complications that appear hours after the animal appears to have recovered, which is not something anyone can judge from a description on the phone. Everything beyond the <strong>AED 120</strong> consultation is quoted to you before it starts.
Cats hide it better, which is exactly the problem. A cat that is panting at all deserves attention — open-mouthed breathing is normal for a dog and abnormal for a cat, and many owners have never seen their cat do it. Look also for restlessness followed by unusual stillness, drooling, very red gums, grooming frantically, wobbliness, or a cat lying stretched out flat on a cool floor and unwilling to move. Flat-faced breeds such as Persians are at higher risk, and so are cats shut in a room where the air conditioning has failed. If your cat is panting, treat it the way you would treat a collapsing dog and call us.
Many do. Early cooling and a quick arrival are the part owners control, and they matter. Recovery depends on how high the temperature went, how long it stayed there, and what it damaged along the way, which is why we run bloodwork rather than judging by appearance. Some dogs go home the same day with follow-up checks; others need fluids and monitoring because kidney or clotting problems show up a day later. What we will not do is promise an outcome from a description over the phone. Bring him in, and we will tell you honestly what we are looking at.
Tell us what your pet needs — we confirm on WhatsApp right away. Emergencies are answered 24/7 on +971 54 888 3686.
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