Charlene Tarroza

Charlene Tarroza is part of the client care team at Petbook Veterinary Clinic in Al Quoz, Dubai, and works alongside the veterinarians through the day — handling and safely restraining dogs and cats, assisting during examinations, surgeries and treatments, and keeping patient records accurate.

Her day covers the parts of a visit most owners never see: preparing and cleaning the examination and surgical areas, cleaning, disinfecting and sterilising instruments and equipment, and assisting with wound care, bandaging and sample collection. She also handles the conversation at the end of it — talking owners through what was done and what happens next.